Woody tastes and smells
If your water tastes or smells woody, like pencil wood, this can be caused by older pipework, commonly used in the 1960s and 1970s which have alkathene in them. This is not harmful. Flushing your taps for a few minutes…
Water Quality
The quality of our water supply is checked and monitored by the Drinking Water Inspectorate (DWI) against the Water Supply (Water Quality) Regulations 2016.
Read MoreWoody tastes and smells
Earthy, musty, or stale tastes or smells
If your water tastes or smells earthy, musty, or stale and the taste/smell is more noticeable first thing in the morning or when the property has been left for a period of time you can usually resolve the issue by…
Chlorine or disinfectant
Chlorine and disinfectant type taste or smell are quite common in water. If you answer yes to any or all of the questions below. Then follow the advice in the section below. Does your water taste like chlorine, bleach, or…
Water Hardness
The water in our supply area is classified as Soft.
Bits, stains and slime
If you notice bits in your water which are slimy to touch these can be caused by airborne mould spores which like to grow in damp places. If you answer yes to some or all of the questions below, then…
Discoloured Water
Iron or copper in your water can cause it to appear black, brown, orange, red, yellow or blue. If your tap water has been discoloured for hours or days and you answer yes to some or all of the following…
